Help with your library.

Find a common question below, or send a short support email.

Contact

Describe what happened and the steps that repeat it.

support@tribb.app
What is RSS?

RSS is a simple way to see new posts from websites and podcasts you choose. You add each source to Tribb, and its new posts appear in your library.

Is Tribb free?

Yes. Tribb is free to use.

Can I bring my current feeds?

Yes. Choose Import OPML on the first screen or in Settings. OPML restores feed addresses and folders. It does not restore reading state, saved articles, history, or article content.

How do I export a feed list?

Open Settings and choose Export OPML. Save the file in Files or another location you control.

A feed does not update. What should I do?

Open Feeds, select the feed, and choose Resync Now. Check Last attempt and Result. Some publishers block automated requests or publish an invalid feed.

An article does not load. What should I do?

Check your connection and reopen the article. You can also choose Open in Safari from the article menu. Publisher pages can require a subscription or restrict access.

What happens when iCloud is unavailable?

Your local library remains available. Open Settings to read Sync Status and choose Retry Sync when offered. Also check iCloud access and available iCloud storage in System Settings.

This device and iCloud use different libraries. What should I do?

Open Settings and choose Use Current iCloud Library. Tribb deletes the library stored on this device, then downloads the current private iCloud library. It does not merge the two libraries or delete iCloud data.

Summary is unavailable. What should I do?

Tribb uses the local Apple model on your device. Apple Private Cloud Compute is not enabled in this release. Summary needs a supported device, a supported language, and enough post content. Reading remains available if it cannot finish.

Audio or video does not play. What should I do?

Confirm the publisher's media link still works. Check the device's network and audio route. For a supported YouTube post, choose Open in YouTube. Tribb hands its canonical watch URL to the system and does not load a YouTube player.

How do I erase data on this device?

Open Settings and choose Erase This Device. Tribb removes the app-managed library, downloaded content, reading state, and shared extension data. It keeps device preferences, such as playback speed. Private iCloud data can download again, and removal from system search can finish later.

How do I delete the private iCloud library?

Export OPML first if you need a portable feed list. Choose Delete iCloud Library, then choose Prepare. Confirm Replace Library to switch Tribb to a new empty library. The old library remains in iCloud until you separately confirm Delete Old iCloud Data.

Before you email

Include:

  • Your device model and its system version.
  • The screen and action where the problem occurs.
  • The exact message shown by Tribb.
  • Whether the problem repeats after you reopen the app.

Do not send passwords, verification codes, private keys, or your full iCloud account details. Include a feed URL or article text only when it is necessary and you are comfortable sharing it.